Shipping and Delivery Policy

1. Delivery Areas

We deliver within Germany as well as to numerous countries within and outside the European Union.

The available delivery countries depend on the shipping regions currently configured in our online store. Whether delivery to your address is available will be shown during the checkout process.

Delivery is only available to countries and regions that can be selected as a delivery destination during checkout. There is no entitlement to delivery to a country or region that is not available for selection.

2. Shipping Costs

Shipping costs are charged in addition to the stated product prices. The amount of the shipping costs depends in particular on the destination country, the weight of the shipment and the selected or available shipping method.

For deliveries within Germany, different shipping methods and shipping costs may be available depending on the weight and order value. The applicable shipping costs will be displayed during the checkout process. Orders with a value of €90.00 or more are eligible for free shipping within Germany, provided that the requirements of the respective shipping method are met.

For deliveries outside Germany, shipping costs depend on the respective destination country or shipping region as well as the weight of the shipment.

The shipping costs applicable to your specific order will be displayed during the checkout process before you submit your binding order.

For deliveries outside the European Union, additional customs duties, import taxes and other charges may apply. Further information can be found in Section 6 below.

3. Delivery Times

The delivery times stated refer to the estimated transit time from the moment the shipment is handed over to the shipping carrier.

The following delivery times generally apply:

• Germany: approx. 1–4 business days
• European Union: approx. 2–8 business days
• Switzerland, United Kingdom and Norway: approx. 3–10 business days
• Other European countries: approx. 5–12 business days
• International deliveries outside Europe: approx. 8–20 business days

The processing and preparation time before the order is handed over to the shipping carrier is not included in these transit times.

For cross-border deliveries, longer transit times may occur, particularly due to customs clearance, official inspections, public holidays in the destination country or delays caused by the shipping carrier.

The delivery time stated for the respective order in the online store or during the checkout process shall apply.

4. Shipping Carrier

We generally ship our orders with:

DHL

The shipping carrier used for your order depends in particular on the destination country, delivery address, size and weight of the shipment, as well as the availability of the respective shipping carrier.

Once your order has been shipped, you will receive a shipping confirmation by email.

Where available for the respective shipment, the shipping confirmation will include a tracking number or a link to track your shipment.

5. Delivery Address and Parcel Lockers

Delivery will be made to the delivery address provided by you during the checkout process.

Please ensure that your delivery address is complete and correct before placing your order.

Collection of goods from our premises is not available.

Delivery to parcel lockers (Packstation) is not available.

6. Customs Duties, Taxes and Other Import Charges

For deliveries within the European Union, import customs duties generally do not apply.

For deliveries to countries outside the European Union, additional customs duties, import taxes, handling fees or other charges may be imposed.

These charges are not collected by us but by the relevant customs or tax authorities or by the shipping carrier handling the shipment.

Unless expressly stated otherwise during the checkout process, any such additional charges are the responsibility of the recipient or buyer.

The amount of any applicable charges is determined by the regulations of the respective destination country. Please contact the relevant authorities in your country for further information before placing your order.

7. Undeliverable and Uncollected Shipments

If a shipment cannot be delivered due to an incorrect or incomplete delivery address, refusal to accept the shipment or failure to collect it within the specified collection period, and the shipment is therefore returned to us, the applicable statutory provisions shall apply.

You may be charged the costs of reshipping the order if you are responsible for the failed delivery.

This applies in particular if:

• the delivery address provided was incorrect or incomplete;
• the shipment was refused without a legal reason;
• the shipment was not collected within the specified collection period.

Your statutory rights, including your right of withdrawal and statutory warranty rights, remain unaffected.

8. Partial Deliveries

We are entitled to make partial deliveries where this is reasonable for you.

You will not incur any additional shipping costs as a result of a partial delivery initiated by us.

9. Contact

If you have any questions regarding your order, delivery or shipment tracking, please contact us:

Email: ridemount.kontakt@gmail.com
Instagram: @ridemount